We accept Credit Cards, Debit Cards, Net Banking, UPI, and supported Wallets through Razorpay.

Yes. Payments are processed through Razorpay with secure encryption and PCI-DSS compliant systems. We do not store your card number, CVV, or banking credentials.

Yes. After successful payment, confirmation is shown on website and sent by email/SMS when contact details are provided.

Failed payment amounts are usually auto-reversed within 5-7 business days depending on your bank or payment provider.

Yes, based on the Cancellation Policy time window. Once a service is processed or delivered, cancellation may not be possible.

Refunds are made to the original payment method: card to same card, UPI to same UPI ID, and net banking to originating account.

There are no hidden fees from our side. Your bank or payment provider may apply transaction charges or taxes.

Please contact support with transaction ID, payment details, and order details so we can verify and resolve quickly.

No. Sensitive payment details are handled directly by Razorpay in line with industry standards.

Check your bank statement first. If duplicate charges are confirmed, extra charges are refunded automatically, and support can help if needed.

Yes. You may request an invoice from support, and in many cases it is automatically sent to your registered email after successful payment.

For payment-related help, contact Biogenix support and include transaction details for faster resolution.