1. Cancellation Policy

A. Order Cancellation by User: You may request cancellation within [X hours/days] of placing the order through official channels (email/phone). Orders already processed, shipped, or delivered may not be eligible.

B. Cancellation by Company: We may cancel if product/service is unavailable, payment is unsuccessful, suspicious transaction is detected, or pricing/technical errors occur. In such cases, full refund is made to the original payment method.

2. Refund Policy

Eligibility: Refunds are processed when payment is successful but service/product is not delivered, order is cancelled in allowed period, duplicate payment occurs, or a failed transaction still debits amount.

Non-Refundable Cases: Rendered services, accessed/downloaded digital products, late requests beyond cancellation period, and misuse or Terms violations.

3. Refund Process

Approved refunds are initiated within [2 - 5 business days], processed to the original payment method, and notified by email.

4. Refund Timeline

Typical credit timeline is 5 - 7 business days depending on bank/payment provider.

UPI: 2 - 5 working days | Credit/Debit Cards: 5 - 7 working days | Net Banking: 5 - 7 working days

5. Payment Gateway Charges

In certain cases, payment gateway/transaction fees may be deducted based on provider policy. Such charges are non-refundable.

6. Failed Transactions

If a transaction fails but amount is debited, it is usually reversed automatically by your bank within 5-7 business days. If delayed, contact us with transaction details.

7. Partial Refunds

Partial refunds may apply where part of service is delivered or cancellation is requested after partial processing. Amount is determined at company discretion.

8. How to Request a Refund or Cancellation

Share: Full Name, Registered Email Address, Transaction ID / Order ID, and reason for request.

Contact Details:
Email: support@biogenix.in, info@biogenix.in, biogenix2007@yahoo.com
Phone: +91-9140971443, +91-9889485222, +91-9616105666
Address: B19/A, S.I.L Ancillary Estate Amausi Industrial Area, Nadarganj, Lucknow-226008, Uttar Pradesh, India

9. Dispute Resolution

If you are not satisfied with the resolution, you may escalate to our support team. We make reasonable efforts to resolve disputes in a fair and timely manner.

10. Policy Updates

We may modify this policy at any time without prior notice. Changes are posted on this page, and continued use of services implies acceptance of the updated policy.